Welcome to the LiboBerry Support Center! Here, we assist you with any issues you may encounter while using our services, including the LiboBerry platform and the MS Word add-in.
- Check System Requirements:
- Ensure your device meets the system requirements for both the LiboBerry platform and the MS Word add-in.
- Keep your browser and MS Word updated for optimal performance.
- Common Issues and Quick Fixes:
- Login Problems: Verify your credentials. Reset your password if needed.
- Synchronization Issues: Check your internet connection, log out, and then log back into your account.
- Add-in Not Responding: Restart MS Word and verify the add-in’s installation.
- User Guides and FAQs:
Specific Support Sections:
- LiboBerry Platform:
- Guidance for common issues on the web platform.
- Account and subscription management.
- MS Word Add-in:
- Installation and troubleshooting for the MS Word add-in.
- Using the add-in for reference management and plagiarism detection.
- Uploading Resources: Before using the add-in, make sure you have uploaded and provided all necessary resources in your project through the Knowledge Management section on the web platform. This step is crucial for the add-in to function correctly and access your project data.
Contact Our Support Team:
If your issue isn’t resolved with the provided information, our support team is here to help.
- Support Ticket: Fill out our support form with your issue details.
- Email Support: Contact us at firstname.lastname@example.org.
- Live Chat: Available during business hours on our website for immediate assistance.
Feedback and Suggestions:
Your input helps us improve. Share your feedback or suggestions via our feedback form.
Thank you for using LiboBerry. We’re dedicated to ensuring a smooth experience with our services.